Privacy Policy for Monitor Expeditions

Monitor Expeditions (referred to as "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, process, and disclose your information when you access and use our website and services, specifically those related to bespoke reptile-focused package tours, custom travel itineraries, comprehensive travel insurance for adventure travel, guided tours to remote reptile habitats, and educational workshops on Australian herpetology. By using our online platform and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our adventure travel services to you.

Personal Information You Provide to Us:

• Contact Information: We collect your name, email address, postal address, and phone number when you make a booking, inquire about our tours, or subscribe to our newsletters.
• Travel Details: Information related to your travel preferences, dietary requirements, health information relevant to travel safety, passport details for international travel, and emergency contact information when you book a tour.
• Payment Information: While we do not store full credit card details, we collect transaction details related to purchases made through our site. This is processed securely via third-party payment processors.
• Communication Data: Records of your correspondence and communications with us, including emails, feedback, and customer support inquiries.

Information Collected Automatically:

• Usage Data: We automatically collect information when you access or use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. This helps us to improve and analyse our service, remember your preferences, and provide a more personalized experience.

How We Use Your Information

We use the information we collect for various purposes relating to providing our unique reptile-themed adventure travel services:

• To Provide and Manage Services: To process your bookings, manage your travel itineraries, arrange travel insurance, and facilitate guided tours and workshops.
• To Communicate With You: To send you booking confirmations, updates about your tours, important safety information, and respond to your inquiries.
• For Safety and Security: To ensure the safety of our travellers in remote reptile habitats, especially concerning any health conditions you disclose that might impact your participation.
• For Marketing and Promotional Purposes: With your consent, to send you newsletters, special offers, and information about new tours or workshops that may interest you.
• To Improve Our Services: To understand how our services are used, conduct analytics, research, and improve our website, tour packages, and customer experience.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

Sharing Your Information

We may share your information with trusted third parties under specific circumstances to operate our business and provide our services.

• Service Providers: We work with third-party service providers who assist us in operating our business, such as payment processors, travel insurance providers, local guides, transport operators, accommodation providers, and IT service providers. These providers only have access to information necessary to perform their functions and are obligated not to disclose or use it for any other purpose.
• Compliance with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

Data Security

The security of your data is paramount to us. We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use secure servers, encryption protocols, and strict access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

As a reptile-themed adventure travel company, our operations naturally involve international travel. Your personal information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Your Data Protection Rights

Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us:

• Monitor Expeditions
• Level 3, 17 Macquarie Street
• Sydney, NSW 2000
• Australia